American Home Relocation

We paid a broker based on a low ball estimate, meaning they quoted the job and then contracted it out to this company, but that's not how they represent themselves. They quoted $2200 to move a bed, a couch and roughly 10 boxes from Tennessee to Florida. The final bill was $3600 and the whole experience was disorganized and unprofessional. You get what you pay for so if you go with the cheapest option don't be surprised when the experience is subpar. Lesson learned. This company charged us $550 for a "long carry", meaning the distance from the door to the truck was longer than expected, but that's because they didn't talk to the apartment complex manager and politely ask to park closer for just a few minutes (we had just a few things to move). I wasn't there in person to handle it so I had to pay the $550 or they wouldn't leave the property with my stuff. I had to use Paypal to pay the driver but it kept getting declined because they thought it was a scam (!) I finally sent the money via Zelle. When the company called to deliver I wasn't given any options for the day and time and was told I'd have to pay an extra fee if I wasn't there when they delivered. I rearranged my whole schedule and then they were hours late in arriving. Then the driver told me there would be ANOTHER $200 service fee. When I told him to call the dispatcher he said, "They're not going to pay us anything, so what can you do for us?" I found out they were also a subcontractor (so broker, contractor, subcontractor) and told him I'd already paid $3600 for a $2200 confirmed quote so I wasn't going to pay anyone anything else. Most of my stuff was in decent shape but a mattress was only partially wrapped so the mattress cover was ragged and filthy. I won't be using it again. I think the reviews on this company are so uneven in part because so much of the work is contracted out to local guys or anyone willing to rent a truck it seems, so it makes sense that some experiences are good and some are terrible. For me, the takeaways are: don't assume the quote amount reflects the final price because chances are good it definitely won't, and if you take the cheapest quote you can find you're not going to have the best experience.

Move size: Studio Service cost: $3600

This company moved me from Chicago to Los Angeles in October. They said they have a route to go to California two times a week and they will get my stuff to me before I even get there. They said they are a family owned local business, not brokers. This company brokers a larger moving company located in Atlanta. They underestimated the load, gave a good quote. Then the sales rep started calling every other day and said he can't hold the quote, I would lose it if I waited longer. Two guys showed up two days later than the scheduled date with couple blankets and partially wrapped my furniture, bed, promised everything will be wrapped properly at the warehouse. I was told they were going to ship the next day. I received a call 5 days later from Atlanta asking for partial payment. The rep said my load was sitting in the warehouse and I should have paid on the day of pick up which nobody told me. They doubled the total quote, said it was heavier than it was estimated. When the driver called to deliver, he said I have to pay for a U haul truck because it was not convenient for him to drive in the city. He said if I don't pay, he will put my stuff in the warehouse and I will pay a daily storage fee until I pay for U Haul. They charged me another $300 for the rental truck. They held my stuff hostage and forced me to pay all these extra charges. My furniture was completely destroyed. Cabinets were missing legs, my bicycle was broken with flat tires. My bed was not wrapped completely which they charged extra for wrapping. My tool box was missing. I received a dirty and disgusting red luggage that was not mine but had my clothes in it. I called and left messages, nobody returned my calls. They did not even give me a final bill. I don't recommend this company.

Move size: Partial Move Service cost: $2200

BEWARE! This company overcharges, breaches contract, doesn't give half the required documents required by the FMCSA, and is managed by the most inept man I have ever talked to. This company even has 10 complaints with the FMCSA in 2019! A good moving company definitely shouldn't have more than one or two in a three month span!

[NAME EDIT], the manager doesn't care about customer service or even following the signed contract. He told me to "forget what the contract says" when I was complaining he was charging me $75 dollars per 7 steps instead of the STATED AMOUNT of $75 per 10 stairs. I

I would never recommend this company unless you want to see what a moving company SHOULDN'T look like.

Move size: 1 Bedroom Home Service cost: $2500

I'm posting this review for all companies brokered by Connected Van Lines for the move. They were all shady, unprofessional and a scam. I used this company to move the contents of a 2 bedroom/2 bath apartment. They are a scam. They tell you one amount and then charge you more on the pickup day. They lie about the delivery time frame. They are unprofessional; whenever you call they get an attitude with you when checking on the status of your shipment. The company is a broker, so they contract your move out to another company. In my case, we found out one company was used to pick up the property, another was used to store it and a different company was used to deliver it. Each company tried to shake us down for more money. Even the contracted companies were shady. One company operated under two different names. We were told the property would be delivered in 5 days. When we called to ask where the property was, we were then told it was actually a 7-10 day window for delivery. When the 10 days passed, we called again and were told they actually had up to 21 days to deliver the property. Mind you none of this was told to us up front and it wasn't on the contract. When the property was finally going to be delivered we were told they needed another $1000 to deliver because "the truck couldn't fit in the apartment complex". This was based on the driver looking at google maps. The complex manager said trucks of that size always deliver to the complex with no problem. We also sent the driver a picture of a semi-truck parked in the complex. He still stated he couldn't fit and needed $1000 to transfer the property to a smaller truck to deliver the property. It was just a shake down for more money. In addition, they don't have "professionals" handling your property. They hire individuals from Craigslist to pack up and deliver. They also don't have a fleet of trucks. They have 1 truck and rent trucks from Ryder for your moves. Once they get your money, they don't return calls/emails, provide updates on your move, get attitudes, and lie about everything. Connected Van Lines changed the name of their company 3 times in one year. Adam, Rachel and Victoria are useless. The companies they used are American Home Relocations, Oceans Moving, Moving Services, and AJ Pro Logistics. Also, furniture was broken and another family property was in our shipment. We noticed they are putting fake 5 star reviews on goggle and yelp. If you look closely some reviews have the same verbiage but different names. Lastly, they are not rated A+ by BBB, it's an F!

Move size: 2 Bedroom Home Service cost: $6000

I hired a broker that I was told and assumed they where the transport because of the luring name of Expo Van Lines. They coordinate moves (which they don’t make clear) but tell you to check there reviews and the DOT # (another lying technic). I don’t know it’s was another moving company until they arrived at my house loaded my things packed the truck and came with a invoice with a additional charge of $700 because I was quoted on Pounds vs cubic feet. I then called Expo Van Lines and asked how when they quoted and guaranteed me up to a certain pounds. This is when I found out they was a broker. ? The mover agreed to waive it for a $100 tip. I just couldn’t turn back. My things was loaded on the truck and I was ready for my move.

My things was supposed to be delivered May 27th. I contacted American Home Relocation on the status on my delivery because remember Expo Van Lines asked me what day I wanted it delivered. Now I find out that this was a EXPECTANT delivery date and they have legally 21 BUSINESS days to deliver your items before they start refunding $9.99 a day. Idgaf about the money! I paid to get my things delivered.

Fast forward.. FRIDAY was the LEGALLY 21 business day. I STILL haven’t received my things nor a call from this moving company. All calls has been initiated by me. I’ve called these people every week to get a update being when I called May 27th she told me it shouldn’t take the 21 days. The only information they provide me with is.. “it’s on its way ma’am. No information on who the driver is nothing. My hands are tied. I just don’t know what to do at this point. I just want my things

Update 06/29 I just received my things 06/28 at 6am Monday questioning when my items would be delivered. I received a call from the driver at 10:30 am today instructing he will be here at 2:30pm (no heads up) you are on there time. If you wait you have to pay for the driver to wait or lord if you needed to give your job notice you would be fired. I received a call at 5:30 pm from Tara a cs rep saying she was following up on the email received yesterday. I told her my things was delivered and she sounded surprised and “said your things was delivered today”? I asked did she know? She then in return tried to clean it up as if she knew. I thing asked regarding the contract stating she was calling in regards to the email sent yesterday morning. I asked about the refund but she continued to state that’s why she was calling. She then told me I’m not going to get snappy with her because I am no longer a customer! Ha.. when was I EVER tested like one! SAVE YOURSELF THE HEADACHE AND STRESS! Don’t say you was not warned!!

Move size: 1 Bedroom Home Service cost: $1800

I used National Relocation for my move from OH to WI. No idea they'd contract out to AHR. Raining for my pick up, I wanted to push it, but they said they'd be back in two weeks if I insisted, which was a deal breaker because of lease ending (they knew it was ending). For delivery, Jerry (#2 in co.) called me to say they only had one delivery person available and he put an ad on Craigslist for a guy in Milwaukee. I expressed my concern that a random, non-licensed/background-checked person would be involved. My concerns were ignored. The driver arrives alone. He insists everything is fine. I have a 6 foot dining table and other very large items he could not handle himself. I'm forced to send a Zelle payment to his Boss. I do not sign the contract consenting to begin unloading, he begins anyway. He didn't even have a dolly and asked me to drive him to Home Depot so he could buy one! I ask him to please stop and he threatens me, saying "you need to keep your cool and I'm going to lose mine." Mind you, all I was saying was "What's the plan? What are we doing here?" and "Please stop." I call his boss, who says to have him call him. He wouldn't pick up the calls. He doesn't respond, nor acknowledges anything I say. He just stares me down anytime I say anything. Then he abruptly stops, gets in the truck and drives away. Disappeared for an hour. Even though I'd ostensibly been robbed I couldn't call the police because what would happen to my stuff? Returns with a thing that old ladies use to carry grocery bags; I'm assuming that was the dolly -- didn't get used for anything. Eventually, I'm forced to help unload my own things just so he doesn't drag them across the concrete and into my home. Many of my items had heavy damage. They stacked a 60 lb. butcher block slab on top of my 51" flat screen! Every cardboard box was smashed in some way. This was an absolute nightmare.

Move size: 3 Bedroom Home Service cost: $5700

This company goes by Handle With Care (using the name of a reputable company in California that is not linked to them). My review below is purely based on facts, not emotions:

- They have not delivered my things (as of 7/21) that were supposed to be delivered on July 2nd. Even worse, they aren't able to provide me with a delivery date and every time I call, they just tell me to be patient. It is extremely hard to reach their dispatch department and when they finally pick up the phone, they put me on hold for 20-30 minutes.

- The company DOESN'T KNOW WHERE MY THINGS ARE.

- When they picked up my things, there were a lot of hidden fees (i.e. they charged for packing materials and fuel over those materials!).

- The company never told me they were brokers.

- The company doesn't provide the information needed to pick up my goods from their warehouse and the location of my goods is unknown.

- They are asking me to sign a release form that obligates me to pay the full remaining balance (although I would pick up the goods myself) and it would also obligate me to release the company from any and all claim(s) for the loss or damage to any and all of my property.

- I asked for proof of insurance and they haven't provided.

- Customer service personnel is very rude

Move size: 2 Bedroom Home Service cost: $4000

American Home Relocation- Moran Eli Hasut (owner) Pick up May 09, 2021 requested delivery May 14, 2021, delivered July 6, 2021. Poor customer service, Tara “billing specialist” attempted to send a new invoice 30 days after original (paid in full 5/14/2021) invoice stating “I made a mistake”. American Home Relocation via email stated “would pay $9.99 per day for every day furniture not delivered per contract. At delivery, all but three pieces of furniture broken, torn, all hardware and legs lost to all pieces of furniture. Per contract furniture was disassembled/reassembled by American Home Relocation. Also, at delivery mover fell off truck lift with entertainment/fireplace center.

Upon contacting “Eli” about monies due per email of $9.99 per day, states “you’re delivered, we will not be paying you!” No further responses from emails or calls from either American Home Relocation or United Movers.

Move size: 2 Bedroom Home Service cost: $4202

I used American Home Relocation to move my stuff across the country, from Indiana to Virginia and have nothing but good things to say. They were professional, courteous, and efficient. They handled my belongings as if it were their own, never asked for more money, and answered all my questions. Reading all of these negative comments made me weary but not once did they give me the run around or not respond to my calls. The price charged was very reasonable and affordable. Most of all my moving men, Chris and Brian..the best ever. Thank you American Home Relocation!!

Move size: 2 Bedroom Home Service cost: $1900